Terms of use

Copyright:

By uploading files and ordering our services you affirm that you are familiar with the copyright laws, and you are the owner of the sent materials or you have rights to them and no copyright is infringed. We do not take any responsibility for such copyright infringement. You will be liable for any copyright claims that arise. You may not use a false e-mail address, impersonate any person or entity. You agree not to use our services to upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another´s privacy, hateful, or racially, ethnically or otherwise objectionable. You shall not exhibit any expressions of abuse, offensive language or images showing child abuse, child pornography, child nudity, depictions of minors engaged in sexual conduct or any other sexual situations. You agree that all billing or shipping information that you submit is accurate.

Satisfaction policy

Our customers have been very satisfied with our work – and keep coming back to us with their photo editing requirements. Our goal is to provide you with absolute satisfaction of our services.
If you are not satisfied, we will try to make things right. If you are still not happy after the second attempt, you have a money back guarantee. Sometimes if your photograph is seriously damaged it can be restored to a better state but not perfect. In this case we will inform you clearly about it. If you anyway decide for the service you cannot ask later (when you are not satisfied) for re-work unless you incur extra cost. Asking for a re-work about something that was not mentioned beforehand in the instructions, or asking to re-open a closed order, may be performed only with extra cost. There may be certain instances where it may not be possible to perform a service due to mainly technical reasons. In those rare cases, we will immediately refund your payment for that service and notify you. The Unique Factory will not refund any money after you have accepted the completed work. If you have any questions regarding this Satisfaction Policy, please email us.
We reserve the right to change terms, rates and fees at any time, for any reason.

Privacy policy

Any kind of information given to us will only be used to identify you as a Client. We do not sell, your personal data. We do not transfer or rent our customer list to any third-parties.
We can assure you that nobody except The Unique Factory has access to your data or materials. We outsource online payment services to PayPal and other companies. We do not have access to your credit/debit card information when they process your payment, so we do not store your credit card information. Your materials will be archived for 15 days in the event if a customer wish for further re-working and they are contractually prohibited from disclosing.

Contact forms

We keep contact form submissions for a short period for customer service purposes, but we do not use the information submitted through them for any marketing purposes.

Cookies

Cookies save you time as they help us (The Unique Factory website) to remember who you are. If you want to control which cookies you accept. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies. Please be aware that if you do not configure your browser you will accept cookies provided by this website.

Embedded content from other websites

Articles on The Unique Factory website site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We occasionally use Google Analytics to review my websites performance, and to optimise my website’s content. Please note we never share any of that information at all. By default WordPress does not collect any analytics data. We use the Wordfence plugin solely to prevent illegal access to our website. Visit Wordfence plug-in website to review Wordfence privacy policy (https://www.wordfence.com/privacy-policy/)

Who we share your data with

We do not share your data with anybody. We use other companies to facilitate financial transactions with our clients, as well as files transfer. Visit the following company pages to find out more about their privacy policies:

Jotform’s privacy policy (https://www.jotform.com/privacy)
Paypal’s privacy policy (https://www.paypal.com/en/webapps/mpp/ua/privacy-full)
Etsy’s privacy policy (https://www.etsy.com/legal/privacy)
Wetransfer’s privacy policy (https://wetransfer.com/legal/privacy)
Dropbox’s privacy policy ( https://www.dropbox.com/business/trust)